19th March 2010: RedAlkemi has always had immense faith in the expression- learn while you earn. So, in the spirit of that maxim, we organized a Special Workshop for our Sales Team on Friday. The workshop was in order to increase our client facing employees’ knowledge and awareness about US Corporate and Business Culture. Through this exercise, RedAlkemi’s employees would be able to better understand the American business attitude, they would also learn how to better pre-empt our US clients’ needs and act accordingly. The workshop covered topics like:
A) How to identify your customers’ needs and best satisfy them.
It is always best to ask your customer directly what he or she may need. Don’t just try to push your own product or service in order to make up your own targets. It is better to ask the customer how best you can assist him or her.
B) How to answer and wind up a Business Call.
It is not appropriate to begin a phone conversation by calling someone by his/her first name. The proper etiquette is to address a customer by his/her last name. For example, if the customer’s name is John Smith then you should address him as Mr. Smith. Later in the conversation, you can ask permission to address the customer by his/her first name.
C)Some interesting facts that can help you seal the deal with a US client:
Firstly, in case of any delay in project work please don’t try giving feeble excuses like technical fault, server breakdown, blah, blah, etc etc. It is better to be forthright and say that there is going to be delay in project work and to apologize for the inconvenience. Also it might be worth your while to try and offer some sort of discount in lieu of delay or offer to personally deliver the product or service to the client.
Secondly, US clients are extremely rule oriented and task-centered. Their decisions and activities largely focus around what needs to be done, and does the manner in which they divide responsibilities.
Lastly, here are some common names for everyday objects whose usage varies greatly from country to country:
RedAlkemi has always believed in learn while you earn. This has instilled a lot of confidence in employees to be able to learn and experience whatever they want to learn under the roof of RedAlkemi.
We the HR department of RA has been over the period of one year been able to build a strong sense of learning among our employees that today we can proudly call ourselves the leaders in Trainings.
We have been able to satisfy the training needs for our employees. Trainings, which are conducted, are of two types: -
1.Skill based training
2.Technical Trainings
Skill based Training: Skill based Training along with a team building activity is conducted on alternate days as a regular exercise. This helps our employees to rejuvenate themselves from work pressure and stress, which builds up due to work and also helps in teaching them a new subject with a related team building activity.
Technical based Training: We at RA are privileged to be trained by our esteemed CEO Mr.Atul Gupta, which has given us the chance of sharing and learning from his vast knowledge on the intricacies of different topics. This kind of experience is shared only at RA. This is also scheduled on regular basis and all the members of the company are updated with new technology.
We also motivate our employees to contribute and share their knowledge on new technology they work upon. As technology comes after a lot of R&D we feel this can be shared with rest of the team members & they will also continue to contribute to the company’s success at all times & add more value to subject.
Nothing at RA seems difficult for us, as we can keep moving up the ladder to unleash our skills to maximum potential we have.
Several times in our daily lives, we find ourselves facing a tough choice,a choice to lead or to follow. Now depending on certain genes and our upbringing, some of us are more inclined to lead, whereas others are more comfortable following. Being a leader is not easy, as being a leader is a lonely position, in comparison with that of their followers. All responsibility for success (or failure) lies on their shoulders.
So as an endeavor to help recognize the leader in us, a seminar was organized by the RedAlkemi HR Department (Preeti Raina & Divya Vashisht to be precise) at Entertainment Center on 13th Dec 07. The speaker was Mr.Abhijit Bhattacharya - Sr.Manager ,Trainings at ICFAI - Hyderabad.The seminar was attended by all the Team Leads and Senior Management of RedAlkemi who were eager to add new tools to their management skill arsenals. The focus of Mr. Abhijit Bhattacharya during the entire seminar was primarily to help us differentiate between good managers and outstanding leaders. He conveyed his perspective with some solid live examples including principles and policies followed by John Adair.
The appreciation emails sent to the HR by all those RedAlkemists who attended the seminar are a reflection of what a hit the seminar turned out to be. We are all looking forward to attending more of such seminars which will help us to become better leaders.
