Knowledge base software helps users obtain the information they are looking for. They can find answers to common questions, look for guides and how-to articles to use a product or service, and clear their confusion quickly.
But what if they don’t know your knowledge base even exists?
It implies that it doesn’t rank well in the search engines, and hence, it has less traffic and organic reach.
This is why optimizing your knowledge base for SEO is highly important. Search Engine Optimization (SEO) c...